{"id":12,"date":"2025-10-11T06:33:06","date_gmt":"2025-10-11T06:33:06","guid":{"rendered":"https:\/\/herlyf.softguru.co.in\/?page_id=12"},"modified":"2025-12-05T16:32:52","modified_gmt":"2025-12-05T11:02:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/manufacturing.softguru.co.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-39725df2 e-flex e-con-boxed e-con e-parent\" data-id=\"39725df2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68f6f9b8 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"68f6f9b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">Refund &amp; Return Policy<\/h2>\n\n<p class=\"wp-block-paragraph\">At Herlyf, we are committed to providing authentic Ayurvedic products of the highest quality. Your satisfaction is our priority, and we strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.<\/p>\n\n<h2 class=\"wp-block-heading\">1. Eligibility for Returns &amp; Replacements<\/h2>\n\n<p class=\"wp-block-paragraph\">You may request a return or replacement if the following conditions are met:<br \/>\u2023 The product was damaged upon delivery.<br \/>\u2023 The product is delivered in an expired condition.<br \/>\u2023 You were charged more than the MRP.<\/p>\n<p>Non-Returnable Items:<br \/>To maintain product integrity, the following items are not eligible for return:<br \/>\u2023 Opened, used, or partially consumed products.<br \/>\u2023 Products with tampered or missing original packaging.<br \/>\u2023 Items purchased under promotional offers or discounts. MRP.<\/p>\n\n<h2 class=\"wp-block-heading\">2. Return &amp; Refund Process<\/h2>\n\n<p class=\"wp-block-paragraph\">If your purchase meets the return eligibility, please follow these steps:<\/p>\n<p>Initiate a Request:<br \/>\u2023 Contact our customer support at care@herlyf.com or +91-\u00a08707773816 within 48 hours of receiving the order.<br \/>\u2023 Provide your order ID, reason for return, and clear images of the product (if damaged or incorrect).<\/p>\n<p>Return Approval &amp; Pickup:<br \/>\u2023 Once your request is reviewed and approved, we will arrange a reverse pickup (where applicable) or guide you on how to return the product.<br \/>\u2023 The product must be securely packed in its original condition to avoid damage during transit.<\/p>\n<p>Refund &amp; Replacement:<br \/>\u2023 Replacement: A replacement product will be shipped after we receive the returned item and complete a quality check.<br \/>\u2023 Replacement: A replacement product will be shipped after we receive the returned item and complete a quality check.<\/p>\n\n<h3 class=\"wp-block-heading\">3. Cancellations<\/h3>\n\n<p class=\"wp-block-paragraph\">Orders can be canceled before dispatch by contacting our customer support.<br \/>\u2023 Orders can be canceled before dispatch by contacting our customer support.<br \/>\u2023 If successfully canceled, the refund will be processed within 5-7 business days.<\/p>\n<p>Order cancellation is not possible once the shipment has been dispatched.<\/p>\n\n<h2 class=\"wp-block-heading\">4. Important Notes:<\/h2>\n\n<p class=\"wp-block-paragraph\">Order cancellation is not possible once the shipment has been dispatched.<br \/>Shipping Charges:\u00a0If the return is due to customer error (such as incorrect order placement), return shipping charges may apply.<br \/>Inspection:\u00a0All returned products will undergo a quality check. Refunds or replacements will be initiated only after approval.<br \/>Right to Refuse:\u00a0We reserve the right to reject refund or return requests if they do not meet our policy guidelines.<\/p>\n\n<h2 class=\"wp-block-heading\">5. Contact Us:<\/h2>\n\n<p class=\"wp-block-paragraph\">For assistance with returns, refunds, or cancellations, please contact us at:<br \/>Phone: +91 8707773816<br \/>Email:\u00a0care@herlyf.com<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&nbsp; Refund &amp; Return Policy At Herlyf, we are committed to providing authentic Ayurvedic products of the highest quality. Your<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/manufacturing.softguru.co.in\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manufacturing.softguru.co.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/manufacturing.softguru.co.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/manufacturing.softguru.co.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/manufacturing.softguru.co.in\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":5,"href":"https:\/\/manufacturing.softguru.co.in\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":29374,"href":"https:\/\/manufacturing.softguru.co.in\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/29374"}],"wp:attachment":[{"href":"https:\/\/manufacturing.softguru.co.in\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}